Transform Your Customer Relationships with Smart CRM Solutions

Boost satisfaction, drive conversions, and grow revenue with smart, data-driven engagement. Our expert implementation services turn CRM into your growth engine.

4.9/5 Rated by 100+ Clients on Clutch

What is Microsoft Dynamics 365 CRM?

Microsoft Dynamics 365 CRM is a cloud-based Customer Relationship Management platform that combines the power of sales, marketing, customer service, and field service under one system. It provides a 360-degree view of your customers—allowing your teams to collaborate, automate tasks, and engage clients with personalized and timely communication.

Whether you’re a small business or a large enterprise, Dynamics 365 CRM offers the flexibility and scalability to meet your evolving needs.

Our CRM Implementation Approach

Consultation & Planning

We assess your current systems and customer engagement strategies to define your CRM goals.

Customization & Configuration

We tailor Dynamics 365 CRM to fit your industry-specific needs, business workflows, and user roles.

Data Migration & Integration

Secure and accurate migration of customer data from spreadsheets or legacy systems

Deployment & Training

Our experts deploy the CRM with minimal downtime and provide hands-on training to ensure user adoption across teams.

Support & Optimization

Post-implementation, we provide continuous monitoring, user support, and improvements to help you get the most from your CRM investment.

Key Features of Microsoft Dynamics 365 CRM

Track leads, automate sales processes, and close deals faster with predictive insights.

Create, manage, and optimize multichannel campaigns with deep customer segmentation.

Deliver exceptional service with AI-powered case management and omnichannel support tools.

Optimize technician schedules, improve first-time fix rates, and manage assets remotely.

Use real-time dashboards and Power BI integration to make informed, data-driven decisions.

Our Satisfied Customers

Hear What Our Partners Say About Us

Agni Group

“Implementing Microsoft Dynamics 365 Business Central has been a game-changer for Agni Group. We’ve seen remarkable improvements in our financial operations, from faster and more accurate month-end closings to better visibility into our revenue and expenses across multiple business units. The system’s real-time reporting and automation capabilities have reduced manual work, improved cash flow by lowering our Days Sales Outstanding (DSO), and allowed us to track budgets and discounts more effectively. Particularly for our vehicle sales process, the enhanced control over discount approvals and financial compliance has streamlined decision-making and reduced operational risks. Business Central has empowered our teams with the insights and tools needed to work more efficiently and strategically. Agile Solutions is more than a vendor; they’re the driving force behind our success for 12+ years.“

Company: Agni Group

IME Motors

“We’ve been using Microsoft Navision with the support of Agile Solutions, and it has transformed the way we manage our operations across sales, finance, HR, and warehousing. The system’s seamless integration has enhanced interdepartmental coordination, improved inventory control, and provided us with accurate, real-time reporting. Its intuitive interface and tailored features have empowered our teams to work more efficiently and make informed decisions. With Microsoft Navision, we’ve seen measurable improvements in productivity, operational transparency, and overall business performance.”

Company: IME Motors

MAW Enterprises

“Agile’s ERP system has brought visibility, structure, and momentum to our operations. From billing to workshop tracking, the improvements have been measurable. We’re already seeing strong financial growth and expect even more as we continue unlocking the platform’s full potential.”

Company: MAW Enterprises

Toyota Nepal

“We’ve been using Microsoft Navision 2017 for the past few years, and it has significantly improved our financial management and operational efficiency. The software’s integration with various business functions, from accounting to inventory management, has streamlined our processes and provided better visibility and control over our financial data. Its user-friendly interface and customizable features have enabled our team to work more efficiently, reduce errors, and make data-driven decisions. Overall, Navision 2017 has been a game-changer for our business, and we’ve seen measurable improvements in both productivity and profitability.”

Company: Toyota Nepal

Sipradi Trading

“With the introduction of Microsoft Dynamics NAV, our plans and operations have become much more agile and accurate. We now have a real-time view of our business, helping us respond faster and manage better.”

Company: Sipradi Trading

NIC Asia Bank

"NIC ASIA Bank has always embraced innovation to enhance operational efficiency and customer experience. Our partnership with Agile Solutions Pvt. Ltd for the implementation of Microsoft Dynamics NAV – equipped with the latest technologies has significantly streamlined the internal HR processes and been a catalyst for transforming the HR Department. From recruitment to retirement, the platform has digitized and streamlined end-to-end HR processes, enabling real-time insights, improved compliance and enhanced employee lifecycle management. Agile's deep understanding of banking requirements and their commitment to service excellence have made them a trusted partner in our digital transformation journey."

Company: NIC Asia Bank

FonePay

"Implementing Microsoft Dynamics 365 Business Central has not just made the organization functions ease but also has enhanced our financial reporting, especially in the area of analysis views covering the different dimensions we need. Agile Solutions’ understanding of our business context and dedication on the support has further accelerated the value realization."

Company: FonePay

F1 Soft

“With the introduction of Microsoft Dynamics NAV, our plans and operations have become much more agile, accurate and we are able to get a real-time view of our business.”

Company: F1soft

Nepal Red Cross Society

“Since 2012, Nepal Red Cross Society has shown a strong commitment to financial management and operational efficiency through its use of NAV software. By leveraging NAV’s capabilities, we’ve streamlined reporting, enhanced transparency, and strengthened decision-making. Agile Solutions continues to support our dedication to accountability and effective resource allocation.”

Company: Nepal Red Cross Society

Nepal CRS Company

“Dynamics NAV has greatly streamlined our financial processes, especially improving our DSO by nearly 25% through better invoicing and real-time tracking. While it’s a powerful system, I feel the reporting tools could be more user-friendly. With stronger built-in analytics, it would be even more valuable for decision-making.”

Company: Nepal CRS Company

Civil Aviation Authority of Nepal

"Working with Agile Solutions has been a game-changer for CAAN. Their implementation of Microsoft Dynamics 365 Business Central unified our fragmented systems, cut administrative costs by 20%, and accelerated our financial reporting by 40%. We now operate with real-time insights, streamlined workflows, and full compliance with aviation and financial standards. Agile’s expertise truly empowered our digital transformation."

Company: Civil Aviation Authority of Nepal (CAAN)

Why Partner With Us?

Microsoft-Certified CRM Experts

Our team is experienced in implementing and customizing Dynamics 365 Sales, Customer Service, and Marketing modules.

Client-Centric Approach

We focus on your business goals and design CRM solutions that deliver real value—not just features.

Proven Track Record

We've helped businesses across industries improve sales pipelines, customer retention, and service delivery.

Flexible & Scalable

Whether you're starting from scratch or upgrading an existing system, we offer tailored CRM solutions that grow with you.

Our Results Speak for Themselves

Proven Track Record Across Different Industries

Client:

Sipradi Trading

Boosted efficiency, streamlined payments, and improved decisions with real-time ERP and NCHL integration.

Empowering Financial Agility and Inventory Precision with Agile Solutions

Before

High production downtime due to unplanned maintenance.
Automated inventory and supplier coordination.
Inefficient fuel consumption analysis.

After

AI-driven predictive maintenance reducing downtime by 40%.
Automated inventory and supplier coordination.
Data-driven optimization reducing fuel costs.

Client:

Nepal Red Cross Society

Nepal Red Cross Society achieved better financial control, streamlined operations, and improved reporting.

Driving Financial Accountability and Efficiency Through ERP Integration

Before

High production downtime due to unplanned maintenance.
Automated inventory and supplier coordination.
Inefficient fuel consumption analysis.

After

AI-driven predictive maintenance reducing downtime by 40%.
Automated inventory and supplier coordination.
Data-driven optimization reducing fuel costs.

Client:

Sipradi Trading

Boosted efficiency, streamlined payments, and improved decisions with real-time ERP and NCHL integration.

Empowering Financial Agility and Inventory Precision with Agile Solutions

Before

High production downtime due to unplanned maintenance.
Automated inventory and supplier coordination.
Inefficient fuel consumption analysis.

After

AI-driven predictive maintenance reducing downtime by 40%.
Automated inventory and supplier coordination.
Data-driven optimization reducing fuel costs.

Let’s Build Better Customer Relationships Together

Take your customer experience to the next level with Microsoft Dynamics 365 CRM. Let us help you implement a solution that not only tracks your sales pipeline but also strengthens every customer interaction.